Frequently Asked Questions
Everything you need to know about shopping with Fuego, Inc.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, depending on your location.
What is your return policy?
Fuego, Inc. offers a 30-day return policy for most unused items in their original packaging. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery timelines for international orders are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I contact customer support?
Our support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the 'Contact Us' form on our website or by emailing support@fuegoinc.com.